Processing Time

Orders can sometimes take 1-3 days to process after placing the order before shipping out, we serve orders on first come first serve basis. You will receive an order confirmation e-mail after your order (check junk mail if not in inbox.)

Shipping Fees

Shipping cost varies depend on country. You will see your shipping cost at check-out page.

How long does delivery take?

For US, delivery within 2 - 3 weeks after order processed, unexpected delay may occur due to high volume of order or logistics issue caused by covid-19 pandemic. 

Other countries may take from 1 week - 4 week subject to location, weather condition, your local customs, and postal services.

If your order hasn’t arrived in the estimated delivery times, please feel free to contact our support team at

Can you provide me with a tracking number?

Yes, the tracking number is available for most of the countries and will be sent to you through email/SMS. It may take up to 7 days during peak season as the shipping company may delay the shipment. Make sure to open your account so you can always keep track on your order status.

Can I cancel my order after it's been placed?

Yes, it is possible to cancel within 12 hours after the order has been placed.  However, after 12 hours of placing your order, we cannot cancel it since it has been already processed and/or shipped.

Are there customs, taxes, duties, and/or tariffs?

We are not responsible for customs, taxes, duties, and tariffs. Unfortunately, we have no control over that, it all deals with laws and regulations in your respective country. All taxes and customs charges are the responsibility of the customer and are not included in the cost of the order. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. We are not responsible for any additional taxes and customs charges that are requested during the shipment of your order.